Sophos cannot configure updating
The following errors are logged in the firewall system log: After an upgrade from Windows 7 to Windows 10, the firewall Windows 7 driver is migrated but cannot be loaded and may cause a system error when the computer is booted.
To resolve this issue, browse to the folder It is not possible to deploy Sophos Anti-Virus and Sophos Client Firewall to a Windows 10 endpoint at the same time from Sophos Enterprise Console.
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Hello, After receiving the new update (10.3.7 3.51) I have 100 endpoints that are failing to uninstall the new software.
You can configure Sophos to download the latest IDEs automatically, or download the updates manually.
Click "Download" next to the version of Sophos that is installed on your computer.
During the install process the old versions of the software are uninstalled, then when the install is starting they error out.
I'm receiving either an "Installation of Sophos Auto Update Failed [0x00000008]" error or an "A runtime error occurred. From my testing, when this error occurs it's because the Auto Update folder that's created in either of the following locations has messed up permissions.
I don't want to have to restart 100 computers into safe mode if I don't have to, we need a better solution and soon because these computers with this problem are unprotected right now. i suspect that you need to uninstall, reboot then install again.For more information and instructions on how to enable deployment, see If you use a browser's Windows 8 Modern UI application to access a malicious website, and you click the toast that Sophos Anti-Virus displays, the browser is minimized and the desktop is displayed instead. Sophos web protection and web control use a Layered Service Provider (LSP) to intercept network traffic.For more information about removing Endpoint Security and Control, see knowledgebase article 12360. (The option works correctly in the native 64-bit version of Windows Explorer.) This is due to a missing Sophos registry key, that has not been migrated during the OS upgrade.To resolve this issue, re-protect the computers: in Enterprise Console, select the computers you want to re-protect, right-click, and then click After an upgrade from Windows 8.1 (either 64-bit or 32-bit) to Windows 10, if a computer is started in safe mode, the Sophos Anti-Virus service (SAVService.exe) fails to start.