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For information specific to the Xbox One X, check out our problems guide for that console.

The problem is something that a number of Xbox One users have reported, but thankfully, they also report that it doesn’t actually damage the disc.

The bad news is you may need to purchase a new cable or two (or call Microsoft and wait for a replacement), but the good news is that it may be as simple as changing your options. This process happens in the background, and gamers can generally start playing the game as the installation is ongoing.

Some users have reported that the installation process is freezing, often at zero percent, which means the game won’t play at all.

Try an Xbox One game, music CD, or a movie on a Blu-ray or DVD.” Possible solutions: Microsoft has addressed this particular issue multiple times and confirmed that owners can return the hardware.

You could always try to repair it yourself if you are familiar with optical drives, but you’d likely void your warranty in the process.

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